Privacy policy

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Privacy Policy

This "Privacy Policy" governs the processing of your personal data by our company. If you have any questions regarding our privacy policy, you can always contact us by email.

Personal data we process

We process your personal data because you use our services and/or because you provide them to us yourself. Below is an overview of the personal data we process:

  • First and last name
  • Address details
  • Telephone number
  • Email address
  • IP address
  • Other personal data that you actively provide, for example, by creating a profile on this website
  • Location data
  • Internet browser and device type

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data about website visitors under the age of 16 unless they have permission from their parents or guardians. However, we cannot verify whether a visitor is over 16. We therefore recommend that parents be involved in their children's online activities to prevent data collection without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us by email, and we will delete this information.

For what purpose and on what basis we process personal data

We process your personal data for the following purposes:

  • Processing your payment
  • Sending our newsletter and/or promotional materials
  • To call or email you if necessary to provide our services
  • To inform you about changes to our services and products
  • To offer you the option to create an account
  • To deliver goods and services to you
  • We also process personal data when legally required, such as data needed for our tax filings

Automated decision-making

We do not make decisions based solely on automated processing that could have significant consequences for individuals.

How long we store personal data

We do not store your personal data longer than necessary to achieve the purposes for which your data is collected. We apply a retention period of 12 months for all types of personal data.

Sharing personal data with third parties

We do not sell your data to third parties and only provide them if necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we sign a data processing agreement to ensure the same level of security and confidentiality. We remain responsible for these processes.

Cookies or similar technologies we use

We use analytical cookies. A cookie is a small text file stored in the browser of your computer, tablet, or smartphone when you first visit this website. We only use cookies with a purely technical functionality. These ensure that the website works properly and, for example, remembers your preferred settings. These cookies are also used to optimize the website. Upon your first visit to our website, we informed you about these cookies and requested your consent for their placement. You can opt out of cookies by setting your internet browser to no longer store cookies. Additionally, you can delete all previously stored information via your browser settings.

Viewing, modifying, or deleting data

You have the right to access, correct, or delete your personal data. Additionally, you have the right to withdraw your consent for data processing or object to the processing of your personal data by us, as well as the right to data portability. This means that you can request us to send your personal data in a computer file to you or another organization named by you. You can send a request for access, correction, deletion, data transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data via email. To ensure that the request for access was made by you, we ask you to send a copy of your identification document with your request. In this copy, please black out your photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) to protect your privacy. We will respond to your request as soon as possible.

How we secure personal data

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact us by email. We have taken the following measures to secure your personal data:

  • TLS (formerly SSL): We send your data via a secure internet connection. You can recognize this by the 'https' in the address bar and the padlock icon in the address bar.

More information about cookies can be found at: www.allaboutcookies.org
More information about online privacy can be found at: www.youronlinechoices.eu

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